Helpinbox app for iPhone and iPad

Helpinbox is a new age customer support suite.

It is a new age customer support suite that empowers you with
everything and anything required in delivering exceptional experience to your
customers.
Track and manage emails from one or various mailboxes by
converting them into tickets.
Link your support portal with Facebook and convert all the posts
and direct messages into tickets.
Respond and manage direct tweets by converting them into
tickets, and handling them from helpdesk only.
Inbuilt integrated telephony set up that helps connecting with the
customer as and when required.
Assist your customers through live interaction from your support
portal and provide help on real time.